FAQ
Orders & Shipping
What’s my Order Status?
You can check the status of your order by going to the Order History section of Your Account. On order history you will see a chart with your order number where you will be able to see the fulfillment status.
Can I Cancel or Make Changes to My Order?
Once an order is placed, we will process within 24-48. We are able to make changes to an order before the order has been shipped. Please contact us by email: contact@tonyromasjerky.com or by phone 1-800-919-6378
Shipping Options and shipping rates ? Do you offer Free Shipping?
We offer FREE shipping for orders of $25 or more. We also offer Express shipping 2nd Day Air Shipping and Overnight Shipping.
Do You Ship Internationally?
Unfortunately, we do not ship Internationally.
What is Your Return & Refund Policy?
Tony Roma’s will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Please click on Return & Refund Policy for more info.
Do you offer samples of your products?
Samples to test are currently not offered. But we are working hard to provide them in the future! You can see the reviews on what customers have to say on each product page. Please let us know if you have any questions about any specific products HERE
Products & Sourcing
What makes Tony Roma’s Jerky different?
Unlike traditional jerky, Tony Roma's jerky is flame-grilled and the sauce was added afterwards.
What type of meat Tony Roma’s Jerky uses?
Tony Roma's jerky uses only lean meat that was never frozen. This is done so we can guarantee the quality and freshness of our product.
Where do you source your meat from?
Tony Roma's jerky is made with only meat from the USA.
Where are Tony Roma’s Jerky made & distributed?
Tony Roma's jerky is made in an USDA approved meat processing facility in Southern California.
Is it required to be refrigerated?
No, Tony Roma's jerky is made to be shelf-stable.
Can I freeze my Jerky?
Yes, you can but the product itself is shelf-stable; therefore, no freezing or refrigeration needed.
Ingredients & Nutritions
What are the nutritions of Tony Roma’s Jerky?
Are your products Gluten-Free?
Yes, all of our Tony Roma’s BBQ Jerky Bites are Gluten-Free
Are all of your products NON-GMO?
Yes, all of our Tony Roma’s BBQ Jerky Bites are NON-GMO
Are there nitrites in Tony Roma’s Jerky?
There are No Nitrates or Nitrites added.
Does Tony Roma’s Jerky contain potassium?
Yes it does contain potassium it is approximately 120mg - 160mg per serving depending on the flavor you choose.
Does Tony Roma’s Jerky contain sugar?
Yes it does contain sugar it is approximately 7 - 9 grams per serving depending on the flavor you choose.
Does Tony Roma’s Jerky contain any of the top 8 potential allergens?
No it does not contain any of the Top 8 potential allergens. ( Milk, Eggs, Fish (e.g., bass, flounder, cod), Crustacean shellfish (e.g., crab, lobster, shrimp), Tree nuts (e.g., almonds, walnuts, pecans), Peanuts, Wheat, Soybeans.
What are the average calories per serving?
The average calories per serving is 110.